Returns & Exchanges
We want you to be completely satisfied with your icebreaker® natural merino wool gear, which is why we offer a 30-day window for free returns on all unworn and unwashed items. Our goal is to ensure you find the perfect fit and performance for your next adventure.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided by the portal and secure it to the outside of your original packaging.
Drop Off Package
Take your package to the nearest authorized carrier drop-off location or schedule a pickup at your convenience.
Receive Your Refund
Once our warehouse inspects and processes your return, we will issue a full refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing